Privacy Policy
EFFECTIVE DATE: March 22, 2026
This Privacy Policy describes how VELLACTIVE (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vellactivegym@outlook.com (the “Site”) or otherwise communicate with us.
1. COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information: Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information: Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information: Information provided during interactions with our support team.
2. USE OF PERSONAL INFORMATION
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
3. COOKIES AND TRACKING TECHNOLOGIES
Our Site uses Cookies to improve your browsing experience and to provide our services. We use cookies to:
Remember your shopping cart items.
Understand and save user’s preferences for future visits.
Compile aggregate data about site traffic and site interactions to offer better site experiences in the future.
Browser Compliance: We comply with the tracking requirements of major browsers including Google Chrome and Microsoft Edge, ensuring that tracking is transparent and providing you with the ability to opt-out via your browser settings.
4. SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
5. BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes the use of Google Analytics and Meta Pixel.
Opt-out: You can opt-out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
6. YOUR RIGHTS (GDPR & CCPA)
GDPR (Europe): If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.
CCPA (California): If you are a resident of California, you have the right to request access to the Personal Information we collect about you (also known as the ‘Right to Know’), to delete your Personal Information, and to opt-out of the sale of your Personal Information.
7. DATA RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
8. SECURITY
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
9. CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
10. CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: Email: vellactivegym@outlook.com